Shipping and return policies

SHIPPING

Packages will be sent to the address provided by the customer.

Shipments to Peninsular Spain:

  • Orders will be delivered within 24 to 48 hours on working days* and will have a shipping cost of 4,50 €. If the order exceeds 50 €, shipping costs will be free.

Shipments to Balearic Islands

  • Orders will be delivered within 24 to 72 hours on working days* and will have a shipping cost of 6 € If the order exceeds 60 €, shipping costs will be free of charge.

Shipping costs, if any, will be added when placing the order.

The delivery time is purely indicative. However, the seller will make every effort to respect this deadline, not being responsible in case of exceeding the initially estimated time.

*Working days: Monday to Friday, excluding holidays. No deliveries will be made on Saturdays, Sundays or holidays.

Estimated delivery times are in working days, but could be affected in different occasions such as:

  • High demand seasons (Promotional campaigns, Christmas, Black Friday, Sales, etc).
  • Holiday seasons (Easter, August, etc).

We do not ship to the Canary Islands, Ceuta and Melilla.

All shipments will be made with the SEUR parcel company and two delivery attempts will be made to the address provided by the customer In case the first two delivery attempts fail, the package will be deposited in the collection points of the SEUR www.seur.com/busqueda-tiendas.do

Orders placed on Fridays, weekends and holidays will be handled on the next working day. We adjust to national, regional and local holidays, where our headquarters are located and those of the destination of the package.

Once the order has been shipped, it will not be possible to cancel or modify it. We recommend that you carefully review the order before finalizing the payment to avoid any subsequent inconvenience.

RETURNS

For hygiene and health reasons and due to the nature of the products, no returns will be accepted, nor will refunds be made for opened and/or used products. Once the envelope containing the product has been opened, it will be assumed that it has been handled.

Right of withdrawal

The consumer and user will have a period of fourteen calendar days from receipt of the product to exercise the right of withdrawal.

To exercise this right, you must notify by email at the following address export@ceciliaderafael.net, we will contact you within 24-48 hours to tell you the procedure to follow.

Any product that shows signs of having been used, improperly handled or / and / or without proper labeling and original packaging will be rejected.

In case of withdrawal the shipping costs will be paid by the user.